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Faqs
How can I find out which movies will be playing at my theater in advance?
How long will my movie play in the theater?
How do I know which auditorium my movie will play in at the theater?
Why isn't a certain movie playing at my theater?
How do I get information (or who do I contact) about screen advertising?
Do you reserve seats for large groups?
Can I use my gift certificates at any theater?
How can I find directions to a theatre?
Why doesn't the map to my theatre display correctly?
How can I find out which movies will be playing at my theater in advance?
Movie schedules are determined on Mondays and Tuesdays for films opening on Friday of the same week. Schedules are posted on the Great Escape Theatres Web site by Wednesday. You can also contact your local theatre.
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Tickets may be purchased from the box office or internet in advance of the film's opening at all locations except Oxford, OH (Coming Soon!). Note: purchasing tickets in advance guarantees you a seat to a particular show; however, we do not reserve specific seats in any row. Highly popular films will generate longer lines as shows sell out quickly. We recommend for the most popular films, during the weekends and holidays that you plan to arrive 20 to 30 minutes prior to the advertised start time.
Back to TopGreat Escape Theatres accepts major credit cards at all locations.
Back to TopHow long will my movie play in the theater?
The length of time any film will play in any theater is based on the amount of business the film does, contractual obligations and time of the year. Basically, the more popular a film is with patrons, the longer it will play. There is no way to predict exactly how long a movie will play. In general most films will play at least 14 days.
Back to TopHow do I know which auditorium my movie will play in at the theater?
You can ask for auditorium information at the box office prior to purchasing your ticket. This web site will provide information about sound systems and stadium seating for each film. Our goal at Great Escape Theatres is to provide you with an outstanding experience in every auditorium.
Back to TopWhy isn't a certain movie playing at my theater?
We try to play the widest variety of movies in our theatres. Unfortunately, we do not own the films we show, the Hollywood studios do. They determine which theatres will play which movies. In the case of some movies, the studios will make very few prints because their marketing department believes there are a limited number of people who want to see the film. Often these are films that get critical acclaim but are not popular with the general movie going public. Because it can take up to two months for a print to become available to us, the popularity of the film may have waned or there are no screens available to show the film. In rare cases, the film has already been released on video before a print is available to us.
Back to TopGreat Escape Theatres enforces the film rating policies of the MPAA. A parent or adult guardian must accompany anyone under the age of 17 years old who wishes to see a R-rated film. Identification is required if a patron appears to be under the age of 17. For more information on film ratings click the About Us link at the top of this page and click Film Ratings.. In the state of Tennessee you must be 18 years or older to view Rated R films. This is In accordance with the state laws of Tennessee.
Back to TopHow do I get information (or who do I contact) about screen advertising?
For information about advertising on a Great Escape Theatre screen in Lebanon Valley, Massillon, McDonough, Moline, Nitro, or O'Fallon, please call Alliance Advertising at 866-MOVIE-05. For all other markets please call Unique Screen Productions at 800-358-1818.
Back to TopDo you reserve seats for large groups?
Purchasing tickets in advance guarantees you a seat for each ticket purchased, however, we do not reserve specific seats in any row. Highly popular films will generate longer lines as shows sell out quickly. Large groups need to arrive early if sitting together is important. For reserving an entire auditorium for your party, please contact your local theatre manager.
Back to TopCan I use my gift certificates at any theater?
Yes, gift certificates are treated the same as cash with no expiration date and are accepted at any Great Escape Theatre, at any time. They are good for tickets and concessions.
Back to TopHow can I find directions to a theatre?
Select your theatre from the drop down menu on the homepage. If a map is available to the theatre a "View Map" link will appear under the theatre's address. The map should have a marker that shows where the theatre is located.
Back to TopWhy doesn't the map to my theatre display correctly?
If you are viewing the site in Internet Explorer, you will need to make sure that Javascript, Activex and "Binary Behaviors" are enabled. To do this, follow these steps:
1. Click "Tools" > "Internet Options."
2. Click the "Security" tab.
3. Click the "Custom Level" button.
4. Verify that the "Enable" button next to "Run ActiveX controls and plug-ins" is selected.
5. If you're using XP, verify that the "Enable" button next to Binary and script behaviors is selected. If you're not using XP, continue to step six.
6. Verify that the Enable button under Active scripting is selected.
7. Click OK, then click OK again to save your changes.
I purchased tickets for the wrong date, show time or theatre. Can I get a refund or exchange my tickets for another show time?
If you cannot attend a show time for which you have purchased tickets, please contact the appropriate theatre to inquire about their policy on refunds and/or exchanges. Any allowance is at the discretion of theatre management and can only be conducted at the theatre box office once the tickets purchased through our website are retrieved. We suggest that you make contact with the theatre's management prior to your show time, as theatre management may not issue refunds or provide exchanges after show time. Before purchasing your tickets we urge you to confirm the title, time and location of the movie you wish to see. At the time of your order our website removes the requested ticket quantity from the theatre's inventory, reducing the number of seats available for the chosen show time. While this allows us to provide our customers with the clear benefit of guaranteed seats, it prevents us and/or our theatre partners from reselling tickets in the event that the purchaser does not attend their chosen show time.
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